Dispute Resolution and Platform Role Policy

This policy explains how AutoLink handles complaints and disputes between users, and disputes involving platform records or data safety.

1. User-to-user disputes

Most disputes about price, payment, quality, compatibility, delivery, refund, warranty or item condition are between the buyer and supplier. AutoLink may review records and facilitate communication, but AutoLink is not automatically responsible for the transaction outcome.

2. Evidence required

Users should submit the request ID, quote ID, supplier/buyer name, screenshots, receipts, delivery evidence, photos, warranty information and a short explanation. AutoLink may refuse to act on unclear, abusive or unsupported complaints.

3. AutoLink actions

Depending on the evidence, AutoLink may mark a request as disputed, hide misleading quotes, warn users, remove verification, restrict quoting, suspend accounts, preserve evidence, update ratings or refer users to the relevant legal/consumer authority.

4. Data-safety complaints

If a user believes personal data, uploaded documents, phone numbers or private request information were misused, the user should report it immediately with evidence. AutoLink may restrict access, remove content, investigate account activity and preserve records needed for investigation.

5. No legal judgment

AutoLink support is not a court, arbitrator or legal advisor. Any support decision is a platform safety decision and does not prevent users from using lawful external dispute, consumer, police or court processes.